VPN: Secure connection to the network of the University of Basel

Working from home? VPN - Virtual Private Network - offers a secure connection to the network of the University of Basel. Regardless of whether you are sitting at a desktop or on the road with your laptop, you can use VPN to access internal university resources or, via the university network, external resources that can only be accessed from the university network (e.g. online journals, UB catalogue queries, etc.). If, on the other hand, you want to view web pages, the simple WebVPN service is usually sufficient. For full access, your computer can become part of the network of the University of Basel via a so-called VPN tunnel. In order to establish such a connection, a special software (VPN Client) has to be installed. This software is available for Windows, macOS and Linux. On this page you will find instructions on how to connect to WebVPN and install the VPN client on your personal device. When connecting via VPN, the directives of the Rectorate on the use of IT resources apply.

Instructions

With the WebVPN, a secure connection to the VPN servers of the University of Basel can be established from any computer via an internet browser. A VPN session is established in your web browser. With this WebVPN connection you can use most of the services directly, but there are some restrictions regarding the functionality compared to the VPN client. The WebVPN service is open to all members (employees and students) of the University of Basel. WebVPN can be used if the conventional VPN software cannot be installed or used. With a click on the button below you can connect to WebVPN.

Requirements

a) You have administrator rights on your computer.

b) You know the terms of use of the University of Basel.

c) You need your current access data of the University of Basel (username and password).

d) Only the latest three macOS versions are supported (please note that beta versions are excluded).

Username:If this is not known to you, you can view it in the SelfService Portal Viaweb.


Installation

Connect to a Wi-Fi network (unibas-public or eduroam) in buildings of the University of Basel or use an alternative internet connection.


Click on the "macOS CLIENT" button below.


its

You will be asked for your access data of the University of Basel. Enter them.


ITS

The download starts after successful authentication. Save the file in a place where you can find it again. For example, in your "Downloads" folder. Then execute the downloaded file (annyconnect-macosx-XX.dmg).


ITS

Navigate to your desktop, where you will find a virtual hard disk. Open it. There you will now find the installation program, which you need to run.


ITS

Click "Continue" in the installation dialog.


ITS

Read the terms of use carefully and click on "Continue".


ITS

Click on "Accept".


ITS

Start the installation process by clicking on "Install".


ITS

In the following dialog, enter the administrator password of your MAC and click on "Install Software".


ITS

After the successful installation you can close the dialog.


Use

ITS

The VPN Client can now be started. You can find the program by starting the Finder from the Dock and navigating to the "Applications" folder.


ITS

Open the "Cisco" folder and start the VPN client.


ITS

Enter the server "vpn.mobile.unibas.ch" at the first start. Then click on "Connect" to establish a VPN connection.


Cisco AnyConnect Username and Password

You should now see a window with the standard university login interface. Enter your current access data for the University of Basel and click on "OK".


Cisco AnyConnect Verification

In case you already set up the "2-Step Login", you should now be seeing a window which asks for confirmation of the login via your preferred authentication method ("Microsoft Authenticator"-App confirmation/ Code from authenticator app/ SMS code).

If you haven't done so yet, you will instead be asked to set up the mandatory "2-Step Login" before being allowed to connect to our vpn server. A manual can be found here.


ITS

Accept the reminder of our terms of use. You should then be connected. You can recognize the status in the taskbar by the symbol with a closed lock.


Known problems

ITS

Click on "Keep Me Safe" and quit the VPN Client if you receive an error message the first time you try to connect. This error is caused by the fact that the security certificate of the university is not yet known to your Mac.


Click on the button below.


its

Enter your access data and save the file in your "Downloads" folder.


ITS

Now open the downloaded file. If necessary, the data will be unpacked into a new folder. Start the file VPN_UniBasel_CertificateFix_XX.pkg


Click "Continue" and "Install". Again, enter your computer password and wait until the installation is complete. Now click on "Close". You can now use the software.


Requirements

You have administrator rights on your computer.


Uninstall

Screenshot uninstall VPN

Using the Finder, search for "Uninstall anyconnect" and launch the application.


its

Confirm the removal of the application and click "Uninstall".


its

In the following dialog, enter the administrator password of your MAC and click "OK".


its

The application has been successfully removed and you can close the program.

Now you can perform a new installation of the VPN client.

Requirements

a) You have administrator rights on your computer.

b) You know the terms of use of the University of Basel.

c) You need your current access data of the University of Basel (username and password).

d) A supported Linux operating system (64bit; Tested distributions are CentOS 6 and 7, Ubuntu 16.04 or higher).

Username:

If this is not known to you, you can view it in the SelfService Portal Viaweb.


Installation

Connect to a Wi-Fi network (unibas-public or eduroam) in buildings of the University of Basel or use an alternative internet connection.


Click on the "LINUX CLIENT" button below.


Now use the terminal to navigate to the folder where you downloaded the file (e.g.: cd ~/Downloads/). Make the installation file executable: sudo chmod +x <filename>. Then run the installation file: sudo ./<filename>.sh. Enter your administration password when prompted.


ITS

The Cisco AnyConnect VPN Client now appears in your program folder.


ITS

Start this and enter the server address vpn.mobile.unibas.ch. Then click on "Connect".


Cisco AnyConnect Username and Password

You should now see a window with the standard university login interface. Enter your current access data for the University of Basel and click on "OK".


Cisco AnyConnect Verification

In case you already set up the "2-Step Login", you should now be seeing a window which asks for confirmation of the login via your preferred authentication method ("Microsoft Authenticator"-App confirmation/ Code from authenticator app/ SMS code).

If you haven't done so yet, you will instead be asked to set up the mandatory "2-Step Login" before being allowed to connect to our vpn server. A manual can be found here.


Disconnect the connection as soon as you no longer need it.


Known problems

ITS

Click on "Keep Me Safe" and quit the VPN client if you receive this error message.


Start the terminal and run the following commands:

sudo ln -s /etc/ssl/certs/QuoVadis_Root_CA.pem /opt/.cisco/certificates/ca/QuoVadis_Root_CA.pemsudo ln -s /etc/ssl/certs/QuoVadis_Root_CA_2.pem /opt/.cisco/certificates/ca/QuoVadis_Root_CA_2.pemsudo ln -s /etc/ssl/certs/QuoVadis_Root_CA_3.pem /opt/.cisco/certificates/ca/QuoVadis_Root_CA_3.pem


Now start the VPN client again. You should no longer receive an error message.


Requirements

a) You have administrator rights on your computer.

b) You know the terms of use of the University of Basel.

c) You need your current access data of the University of Basel (user name and password).

d) The following Windows versions are supported:

- Windows 10 (All versions, except IoT and "Mobile device versions", which obtain the version from the Microsoft Store)- Windows 8.1 x86 (32-bit) and x64 (64-bit).

Username:

If this is not known to you, you can view it in the SelfService Portal Viaweb .


Installation

Connect to a Wi-Fi network (unibas-public or eduroam) in buildings of the University of Basel or use an alternative internet connection.


Click on the "WINDOWS CLIENT" button below.


ITS

You will be asked for your access data of the University of Basel. Enter them.


ITS

The download starts after successful authentication. Save the file.


ITS

Now start / open the downloaded file. This will normally be located in the "Downloads" folder (file name: anyconnect-win-X.X.XX-web-deploy-k9.msi).


ITS

The installation will now start and the installation dialog will appear in a new window. Continue with a click on "Next".


ITS

Read the license agreement carefully and confirm with "Next".


ITS

In the following dialog step, you can now start the installation by clicking the "Install" button.


ITS

Windows will ask you in a security message whether you want to install the software. Confirm this query with "Yes" (enter the password of your computer if necessary).


The program will now be installed. To exit, click on "Finish".


Use of the program

Start the program "Cisco AnyConnect Secure Mobility Client", which can be found in the start menu under "Cisco".


ITS

Enter the server "vpn.mobile.unibas.ch" at the first start. Then click on "Connect" to establish a VPN connection.


Cisco AnyConnect Username and Password

You should now see a window with the standard university login interface. Enter your current access data for the University of Basel and click on "OK".


Cisco AnyConnect Verification

In case you already set up the "2-Step Login", you should now be seeing a window which asks for confirmation of the login via your preferred authentication method ("Microsoft Authenticator"-App confirmation/ Code from authenticator app/ SMS code).

If you haven't done so yet, you will instead be asked to set up the mandatory "2-Step Login" before being allowed to connect to our vpn server. A manual can be found here.


ITS

Read the terms of use carefully and accept them by clicking on "Accept".


ITS

You will now be connected to the network of the University of Basel.


ITS

Right-click on the icon in your taskbar and "VPN Disconnect" to disconnect as soon as you no longer need the VPN connection.


Uninstall

ITS

Uninstall the program via the Control Panel.


iOS / Android

Install the AnyConnect app from the

iTunes Store

Google Play Store

The server address is:

vpn.mobile.unibas.ch

follow the further instructions on the device to establish a connection.


ServiceDesk

IT-Services
Spitalstrasse 41, 3rd Floor
CH-4056 Basel
Phone +41 61 207 14 11
E-mail support-its@unibas.ch