I have installed GlobalProtect on my home computer. Now the computer wants to establish a VPN connection all the time. What can I do?

During the changeover, we made a conscious decision to have the VPN client connect automatically for employees, regardless of the device. (Mobile devices such as smartphones and tablets are excluded). However, the automatic connection can of course be deactivated manually. To do this, please click on the “Disconnect” button in the GlobalProtect client. After a “Disconnect”, the client must be reconnected manually, even after a restart. Detailed information can be found in the knowledge database.

I was previously able to log in with my user name/username, but now I can only log in using my e-mail address. Is that correct?

Yes, with the changeover to GlobalProtect we have made some changes to the authentication process. You can now only log in with your e-mail address.

I do not have access to a website or service that I urgently need for my work

Please send the relevant website and the reason for use as a ticket to the Service Desk or request the exception rule directly via NetSec.

Both GlobalProtect and another VPN client establish a connection. Is this a problem?

Both VPN clients can be installed on your end device, this is not a problem. A simultaneous connection of both clients can lead to problems. Therefore, please ensure that only one client establishes a connection at a time.

I want to make personalized settings for GlobalProtect.

In order to make working with the VPN client as easy as possible for all users, we have decided not to offer any separate connection options. This also ensures greater security.

Do I have to log in again if I disconnect via cable?

No, GlobalProtect automatically recognizes the change and directly establishes a VPN connection to the university network.

I have a problem using GlobalProtect but urgently need to access the university network?

Please report the relevant problems with GlobalProtect as a support ticket directly to the Service Desk.

How often is the GlobalProtect Client updated?

A client update is typically available every 3-6 months and is automatically installed on your client (Windows and Mac) as soon as you have logged in. Under Linux, you will receive a message after logging in with information on where you can download the new GlobalProtect client.

I am working from home and would like to use my printer, is that possible?

All employees and external service providers of the University of Basel can access local network devices such as the private printer without having to disconnect from GlobalProtect.

My GlobalProtect client also connects when I am connected to the university network by cable. Is that what you want?

Yes, for the employees of the University of Basel we have deliberately decided that the VPN client will connect automatically. The GlobalProtect client connects to the university network, but no VPN connection is established. You can find detailed information on this in the knowledge database.

I was able to install the GlobalProtect client on my Mac, but I can't start the client, what happened?

In order for the client to start, there must be space available in the Mac menu bar (top right) for the “icon”. If the menu bar is full, something must be closed or removed so that the GlobalProtect client can be started.