Instructions

VoIP phone

Voicemail on VoIP phone
  • Press the voicemail speed dial key on the VoIP phone.
  • Call the number 79999 (internal) or +41 61 207 99 99 (external).
  • A PIN query follows.

Depending on whether a connection to the voicemail has already been established, the procedure changes slightly:


Existing voicemail

Enter your personal voicemail pin and press the double cross.

You are now connected to your voicemail.


New voicemail

  1. Enter the default pin and press the double cross (#).
  2. You will now be guided through the initial voicemail setup via the voice menu. This includes configuring your voicemail greeting, setting your personal PIN and setting the directory service.
  3. After completion you are connected to your voicemail.
  4. From now on, you can connect directly to voicemail by entering your personal voicemail PIN.

Configure voicemail

To change the voicemail greeting, first connect to voicemail, then press the "4" key to enter the setup menu:

  1. Press the "4" key to enter the setup menu.
  2. Press "1" to edit the greetings.
  3. Press "1" to adjust the default greeting.
  4. The greeting can now be re-recorded after the beep. Press the double cross (#) to finish.

Jabber

picture b
  • Press the "Call voicemail" button in the voicemail tab of Cisco Jabber.
  • Call the number 79999 (internal) or +41 61 207 99 99 (external).
  • You will be asked for a PIN.

Depending on whether a connection to the voicemail has already been established, the procedure changes slightly:

 


Existing voicemail

Existing voicemail Enter your personal voicemail pin and press the double cross.

You are now connected to your voicemail.


New voicemail

 

Enter the default pin and press the double cross (#). 2.

You will now be guided through the initial voicemail setup via the voice menu.

This includes configuring your voicemail greeting, setting your personal PIN and setting the directory service. 3.

After completion you are connected to your voicemail. 4.

From now on you can connect directly to your voicemail by entering your personal voicemail PIN.


Configure voicemail

To change the voicemail greeting, first connect to voicemail. Then:

1. press the "4" key to enter the setup menu.

Press "1" to edit the greetings. 3.

Press "1" to customize the default greeting. 4.

The greeting can now be re-recorded after the beep. Press the double cross (#) to finish.

 

Setting up call forwarding on the VoIP phone

picture f

Press the "Call Forwarding" key

and then the "Voicemail" key on your Cisco phone or you dial the destination number

 

Setting up call forwarding with Jabber

picture c

After configuring voicemail, a phone number can be redirected to it.

  1. Press the "Call Settings" button in the Cisco Jabber software.
  2. Then select the option Voicemail under "Forward calls".
  3. Then click on "Call Forwarding" in the Phone tab.
  4. Now you can activate the option "Forward all calls to: Voicemail".

Setting up direct redirection

picture d

1. Log in to the Selfcare Portal

https://its.unibas.ch/de/anleitungen/infrastruktur-telefonie/cisco-ip-phone/

Then click on "Call forwarding" in the Phone tab. 3. Now you can activate the option "Forward all calls to voicemail" under the display of your number: Voicemail". 4. then click on save.


Setting up dynamic redirection

image e

1. First log into the Selfcare Portal.

https://its.unibas.ch/de/anleitungen/infrastruktur-telefonie/cisco-ip-phone/

Then click on "Call forwarding" in the Phone tab.3 Now you will find additional configuration options under "Advanced call rules". This means that dynamic call forwarding can be configured if: - The number is currently busy. - If a call is not answered. - When the phone is not registered / available (related to Cisco Jabber)4. These configurations can be done separately for both internal and external calls.

If you do not want to distinguish between them, please configure both variants analogously.

Removing call forwarding on a VoIP phone

picture f

press the call forwarding key again.

Removing the redirection with Jabber

Image c
  1. Press the "Call Settings" button in the Cisco Jabber software.
  2. Then select under "Forward calls".
  3. Now you can activate the option "None" under the display of your number.

 

Removing the redirection in the Selfcare Portal

picture d
  1. log in to the Cisco Selfcare Portal. https://its.unibas.ch/de/anleitungen/infrastruktur-telefonie/cisco-ip-phone/
  2. Then click on "Call forwarding" in the Phone tab.
  3. Remove the check marks to deactivate call forwarding.

 


Service Desk

IT-Services
Spitalstrasse 41, 3rd Floor
CH-4056 Basel
Phone +41 61 207 14 11
E-mail: support-its@clutterunibas.ch

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