IT-Services
IT Services is the consulting, competence and service centre of the University of Basel, providing widely used information and communication technology (ICT) services for research, teaching, studies and administration. It supplies, supports and advises all members of the University as well as third parties within the framework of cooperation agreements. The support structure with the ITS Service Desk, the Services and Support (SaS) team and account management for the organizational units supplied with ITS ensures customer proximity and alignment with the current needs of users.
Head of IT-Services a.i.
General manager
Division management
CSS
ICT Infra
WAMS
Our tasks
- Operation and expansion of the university's internal communications network and connection to the Swiss Academic Network(SWITCH)
- Operation of the data center and central server infrastructures as a basis for the services of all IVIT providers as well as other units of the university.
- Continuous improvement of the technical information security (cybersecurity) for all IVIT providers and all units of the university.
- Provision of IT services with a focus on communication and collaboration (e-mail, web, intranet, videoconferencing, learning platform, ...)
- Operation and further development of identity and authorization management(IAM) as well as directory services and federations (e.g. Edu-ID)
- Procurement and operation of standard PC workstations as well as subject-specific IT solutions on behalf of ITS-supplied organizational units
- Provision of publicly accessible PC workstations and physical and virtual course rooms
- Support and coordination of IT procurements (hardware and licenses)
- Provision of a central IT service catalogue and a central point of contact for all enquiries and fault reports relating to IT provision (service desk)
- Training, consulting and support in our areas of responsibility
Mission Statement of IT-Services
- As a competent ICT service provider, we successfully support our university in competition and in its pursuit of excellence
- Our work meets high standards in terms of quality, security and reliability, while taking cost-effectiveness into account
- In dialog with users, we quickly realize innovative solutions for their requirements
- We create a framework that motivates employees and promotes their development
Divisions
The CSS department is responsible for concluding framework agreements for the procurement of standard hardware and software, for the operation and allocation planning of the central computer rooms, for the loan of equipment, for the operation of the central printing services and for services for the central administration of PCs and Macs.
Service Desk
The service desk is the "single point of contact" for technical questions, poster printing and laptop lending.
Services and Support (SaS)
The Services and Support (SaS) team is an IT service team that provides basic IT services across organizational units and, depending on the case, also provides other IT services for the University of Basel. The SaS team is organized centrally, but maintains offices at various geographically convenient locations of the University.
Initial contact with the SaS team is made via the ITS Service Desk.
The ICT Infrastructure department is responsible for the stable operation and a reliable and secure IT supply for the students and employees of the University of Basel. They provide services such as email and web services and operate a large number of backend servers as well as our high-performance computers. Other tasks include hosting (virtual) servers for institutes, operating the university's central directory service, telephony (landline and mobile) and the Active Directory.
Basic Infrastructure and Telephony (BIT)
BIT is the contact for all topics of technical infrastructure: electrical and air conditioning, building cabling, construction, fixed telephony strategy, mobile.
Client Services (CS)
Services for the central administration of PC and Mac. Service components for the central administration of Windows, macOS, Linux clients. Operation of tools to support enrollment, patch management, software delivery, OS deployment, remote control, software license monitoring, inventory and lifecycle of standard hardware and software.
Compute, Storage and Platforms (CSP)
Our CSP (Compute, Storage and Platforms) team offers a comprehensive range of central services for the university. We operate the central virtualisation landscape and are your contact for all virtualisation-related questions, including SWITCHengines. We are also responsible for consulting and procuring server hardware and storage systems.
CSP ensures that your data is always safe. We operate the central backup infrastructure and offer solutions for backing up clients, physical and virtual servers, NAS storage and applications such as databases and Exchange. In addition, we operate the central NAS systems and the SAN infrastructure for a wide range of applications.
We also offer a development environment according to DevSecOps methods with Git and GitLab and are responsible for the operation, expansion and planning of the central container infrastructure based on Kubernetes, Ceph and Nomad. In addition, we provide various services for the provision of websites, including the central vHosting platform and the required web and database servers.
Network Infrastructure and Network Security (NINS)
NINS is responsible for the planning, installation, maintenance and security of all data networks at the University of Basel. It operates the core network in the area of IT services, provides all connected buildings (approx. 80) spread across the city with network connections and ensures communication with the Internet (SWITCH). Another area of work is the maintenance and further development of the radio network, the VPN and the network security devices.
WAMS provides learning platforms and supports teaching, research and administration with communication and cooperation tools, some of which it developed itself. It is also the technical pillar of LearnTechNet.
Identity and Access Management (IDAG)
The IDAG team manages people and their authorisations for university-wide access to IT resources. It forms the hub for the exchange of personal data between the various IT systems. It is also responsible for the operation, expansion and planning of the central directory service Active Directory and the groupware Microsoft Exchange (e-mail, mailing lists, calendar).
Web Applications (WApp)
Team WApp develops and operates various web tools and learning platforms in the field of teaching and collaboration and offers products to realize own web presences.